Import Recovery Assessment | The Import Recovery Group

Welcome to our assessment — answer these simple questions to find out if you could be eligible for a refund and help us understand more about your business.

Question 1 of 11

Do you import physical goods into the UK?

We work exclusively with businesses that physically import goods through UK customs.

Question 2 of 11

What's your company name?

Search Companies House by name or registration number — we'll pull your details automatically.

Can't find it? Type the name and continue — we'll collect your company number later.

or look it up from your website

Question 3 of 11

What best describes your business?

Select the option that most closely matches how you operate.

Question 4 of 11

What is your approximate annual spend on imported goods?

An estimate is fine — this helps us gauge the potential recovery value.

Under £100,000 £100,000 – £500,000 £500,000 – £1,000,000 £1,000,000 – £5,000,000 Over £5,000,000

Question 5 of 11

Where do your goods come from?

Select all that apply. Country of origin directly affects duty rates and recovery potential.

China USA India Vietnam Turkey European Union Other / Rest of World

Question 6 of 11

Who typically completes your customs declarations?

This helps us understand how your import declarations are managed and where errors may occur.

Our internal team A customs broker A freight forwarder I'm not sure

Question 7 of 11

Have your commodity codes been reviewed by a customs specialist in the last 3 years?

Incorrect commodity codes are the most common source of import duty overpayment.

Yes, they've been reviewed No, not reviewed Not sure

Question 8 of 11

Which of the following apply to your imports?

Select all that apply — each represents a common source of overpaid duty or VAT that may be recoverable.

We import regularly and our broker handles our declarations Commodity code errors and duty rate misclassifications are extremely common — most businesses have overpaid without knowing.

We have returned goods to an overseas supplier Goods sent abroad and re-imported (e.g. for repair, exhibition, or processing) Goods arrived damaged or short at import Warranty or free-of-charge replacement goods received from overseas None of the above apply

Question 9 of 11

Approximately how many import declarations does your business make per year?

Include all customs entries, including those made by brokers or freight forwarders on your behalf.

Under 25 25 – 100 100 – 500 Over 500

Question 10 of 11

Do you import any goods at a preferential or reduced duty rate?

For example a 0% rate under an EU or other trade-agreement origin, or a tariff relief. A preference is only valid if you hold proof of origin — so it's worth knowing where you stand. We check this so you're not left carrying a hidden liability.

Yes — and we hold proof of origin Supplier's declarations or statements on origin on file.

Yes — but we're not certain we hold the proof Worth checking — an unsupported preference can be repayable. We'll help you put it right the low-risk way.

No, or not sure if we claim preferential rates

Question 11 of 11

Would you like a free expert review of your import declarations?

A qualified customs specialist will review a sample declaration at no cost or obligation.

Yes, please review mine No thanks

Thanks for Your Interest

The Import Recovery Group works with businesses that import physical goods into the UK. If your situation changes, we'd be happy to hear from you.

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