Recover overpaid import duty,
and put right any entries that look wrong.

Almost all the overpayments we recover have nothing to do with errors on your side. Commodity codes are usually assigned by your freight forwarder or customs broker, often in bulk, under time pressure. A single misclassified code can quietly overcharge you on every shipment for years. The only way to know is to have your declarations reviewed.

Overpaid import duty can usually be reclaimed for up to three years from the date it was charged. Some claims, such as for rejected goods or certain trade-preference schemes, have shorter limits, and every claim needs the right supporting evidence. We review your declaration history within that window, and because it moves forward every day, the sooner we start, the more of your imports a claim can cover. We recover overpaid customs duty only. Where the duty or customs value was overstated, the import VAT worked out on it may be wrong too. A VAT-registered business cannot reclaim that through a repayment claim: it corrects it on its own VAT return. So where import VAT looks wrong, we flag it for you to correct on your VAT return, and we charge no fee on VAT.

The initial assessment takes about 90 seconds. Our free preliminary review of a sample declaration is usually turned around within a few working days. From start to repayment, most claims take 3 to 6 months. Once a full claim is submitted, HMRC repayment timescales typically range from 6 to 12 weeks, depending on the complexity of the claim and their current workload.

Nothing to start, and nothing unless we succeed. We work on a strict No Win, No Fee basis: our success fee is 30% of the customs duty HMRC repays, with nothing upfront and nothing to pay if nothing is repaid (a minimum fee applies to smaller repayments, never more than half of what you receive). We take on claims where the likely recovery is at least £5,000. We charge no fee on import VAT. There is nothing to pay upfront. We're UAE-based, so no UK VAT is added to our fee: the reverse charge applies and UK businesses account for any VAT themselves. You only pay the success fee once HMRC has approved your claim and the money is in your account. If there's nothing to recover, you pay nothing at all.

A properly prepared, accurate claim is a routine request HMRC handle every day. The real risk is filing a refund claim that draws attention while a hidden underpayment sits in the same declarations, which is exactly why we check both sides before anything is submitted. We'd rather find an issue for you than have HMRC find it.

It's simply the other side of a refund: making sure any preferential or reduced duty rate you've claimed is properly supported by proof of origin. Where it isn't quite in order, it's worth putting right, calmly, and on your terms. We check both, and flag anything that looks wrong so you can put it right.

Then it's far better you know first. Where there's a genuine underpayment, an unprompted voluntary disclosure to HMRC typically reduces any penalty significantly compared with HMRC finding it themselves. We help you correct it the low-risk way, and it's often handled alongside a recovery on the same data.

To claim a preferential (often 0%) duty rate under a trade agreement, you generally need a statement on origin or a supplier's declaration showing the goods genuinely qualify. A 'made in' label alone isn't enough. If you don't hold that evidence, the preference isn't valid, and the duty is repayable. Part of our check is simply confirming where you stand.

Not necessarily. Brokers and freight forwarders are paid to move your goods quickly and clear them through customs, not to optimise your duty position. Classification is one of the harder parts of importing, and errors are a common source of overpaid duty. Crucially, the legal liability for a declaration sits with you, the importer, not with them.

It depends on your import volumes, the duty rates on your goods, and how your declarations were handled. For similar businesses, indicative claims have ranged from a few thousand pounds upward, some much larger, some finding little to recover. Your assessment gives you an indicative range immediately, and our preliminary review sharpens that into a real number, before you commit to anything. It's an estimate, not a promise.

We start from public information: HMRC's published register of UK importers, which lists the commodity codes your business imports under, and the UK Trade Tariff, which sets the duty rates on those codes. We look for codes where a lower duty rate or a trade preference may have applied. Any figure we give before seeing your declarations is an estimate, not a valuation or a promise. We only confirm a figure from your actual import declarations, never from public data alone, and a reclaim can usually reach back up to three years.

To start, nothing but a few answers about your import activity. For the review stage we'll ask for sample import declarations (such as your C88 entries and C79 VAT certificates) and commercial invoices. We guide you through exactly what's needed and where to find it.

We do the heavy lifting. We identify the overpayments, prepare the full claim pack and document the technical justification. Depending on the claim, it is submitted to HMRC by you or by a specialist import or customs adviser we use, and nothing is filed without your sign-off. Any repayment is made by HMRC directly to you, and we support you at every step if HMRC raise any questions.

Then you'll know: at no cost and with no obligation. We'd rather give you an honest answer than waste your time. But given how common overpayments are, it's well worth the 90 seconds to find out for certain rather than assume the worst.